Return & Refund Policy

Packaging Machinery Wholesaler believes in helping its customers as far as possible and therefore has a liberal cancellation and refund policy.

Order Cancellation

Cancellation requests will be considered only if they are made immediately after placing the order. However, cancellation requests may not be entertained if the order has already been communicated to vendors, merchants, or shipping partners and the shipping process has been initiated.

Packaging Machinery Wholesaler does not accept cancellation requests for perishable items such as flowers, eatables, and similar products. However, refunds or replacements may be considered if the customer can establish that the quality of the delivered product was unsatisfactory.

Damaged or Defective Products

If you receive a damaged or defective product, please notify our Customer Service Team as soon as possible. Your request will be reviewed after verification by the merchant or seller.

Returns for damaged or defective products must be requested within 7 days of receiving the product.

Products Not Matching Description

If the product delivered is not as described on our website or does not meet your expectations, please notify our Customer Service Team within 7 days of receiving the order.

Our team will review your complaint and take appropriate action based on the findings.

Manufacturer Warranty Products

For products covered under a manufacturer’s warranty, customers are requested to contact the respective manufacturer directly for warranty claims and service support.

Refund Processing

Approved refunds will be processed within 3–5 business days.

Refunds will be credited to the original payment method used during the purchase.

Additional Information

On our website www.packagingmachinerywholesaler.com and mobile application (collectively referred to as the “Platform”), refund and return requests will be processed according to applicable conditions and company policies.

Customers may request a refund or return if:

• The delivered quantity does not match the ordered quantity.
• The product specifications differ from those agreed upon.
• The product is defective or damaged.

Refund or return requests submitted beyond the specified timelines mentioned in this policy will not be accepted.

Required Documents for Refund/Return Requests

To process your request, please provide:

• Product images
• Packaging/box images
• Invoice or purchase receipt

All images must clearly show the product in its original condition.

Please email the required details to:

Email: officialsupport@packagingmachinerywholesaler.com

After reviewing the submitted information and obtaining internal approval, Packaging Machinery Wholesaler will determine whether a refund or replacement is applicable.

Cash on Delivery (COD) Orders

For orders placed using Cash on Delivery (COD), the same refund and return conditions outlined in this policy will apply.

Approved refunds will be processed according to the applicable refund method determined by Packaging Machinery Wholesaler.

Contact Us

If you have any questions regarding returns, cancellations, or refunds, please contact us at:

Email: officialsupport@packagingmachinerywholesaler.com